Terms & Conditions
By accepting this quotation you are entering into a contract with Renova Gas, to supply the goods/services detailed on the quotation.
Online acceptance of the quotation constitutes your agreement to work commencing to the specification of the works detailed. Any works requested that are not within the agreed schedule of work will be chargeable in addition to the agreed price of the job.
Any quotation provided cannot take into account unforeseen work that may become apparent once work has commenced. In this case the cost of works may increase and we will discuss this with the client before any further work is carried out. You will be made aware of any such price increase and we will not carry out the additional work until the revised price has been discussed and agreed.
Cancellation Rights:
In the case of this quotation being agreed and accepted at your premises, you have the right to cancel this contract within 14 days of accepting and should you wish to do so you must send your cancellation request, in writing or by email. Once the 14 day cooling off period has elapsed you can still cancel the contract but you will be liable to pay for any reasonable goods/services provided/ordered. Payment for any reasonable goods/services provided/ordered is also required within the 14 day cooling off period if you have given permission for work to start before the end of the 14 days. By accepting this contract and agreeing to a work commencement date earlier than the 14 day cooling off period, you are thereby giving permission for work to start and effectively waiving your rights to the cooling off period. Written notice to cancel must be addressed to "The Operations Manager" and sent to the company address on the quotation, or emailed to lee@renovaworks.co.uk and must include your name, address, contact details and the job reference number found on your quotation.
Deposits and Payments: To secure a booking date, the company requests that a deposit of 25% of the total quote be paid by the client prior to work commencing. The balance of any goods to be supplied by Renova Gas is to be paid for in full, no later than the day before work commences and the remaining balance is to be paid immediately upon satisfactory completion of the works, or within 14 days, whichever is the sooner.
Property Care:
We will take all reasonable care of your property whilst we are carrying out the work at your premises. This will include the use of dust sheets/carpet protector roll, worktop protection and overshoes. The company cannot however be held responsible for any damage to the clients property that has occurred before commencement of work and that has not been brought to the attention of the company prior to work commencing-Neither can the company be held responsible for any damage to the clients property that is not a direct result of the work being carried out. Any suspected damage caused during the work being carried out by the company, must be brought to the attention of the company representative before the client signs off the work completion form.
Failure to bring any such damage to the attention of the company will be treated as previously caused damage and the company will not accept any liability, however this will not affect your statutory rights.
Heating systems:
In the case of replacement heating systems, the company accepts no responsibility for any leaks on existing pipework where said pipework has not been worked on by the company. The company will repair any pipework that is found to be leaking after the work has been carried out at additional cost and at the request of the customer.
Workmanship Warranty:
Renova Gas guarantees all workmanship/goods supplied for a period of 18 months from the date of work being completed. Any damage/component failure caused/occurring within that period, that is not attributed to fair wear and tear will not be covered by our guarantee. Goods supplied by the customer, to be installed by the company will also not be covered by our guarantee.
Complaints procedure:
Renova gas aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know any reason you are not satisfied with your dealings with the organisation. If you are not happy with Renova Gas please tell us. If you are unhappy about any Renova Gas service, please speak to the relevant staff member, manager or Director. If you are unhappy with an individual in THE ORGANISATION sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member's manager or a Director. Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. Making a written complaint: If you are not satisfied with our response or wish to raise the matter more formally, please write to the Managing Director. (If your complaint is about the Managing Director), please write to the Operations Manager. All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.